Has the internet changed the nature of the way shopping occurs in stores these days? more
Walk into any bank, retail establishment or hotel these days and the customer experience often leaves a lot to be desired. In a frenetic world where time is the most valuable commodity for most people, customer-facing retail establishments need to re-look from the ground up at the customer experience they provide.
Novitaz Inc. is the world’s first company dedicated to enabling exceptional customer service. We provide a platform for quantifying offline customer behavior to provide personalized service. Our patent pending technology can elevate any customer interaction from a transaction to a relationship.
We believe by combining data collected online with data collected offline, using our technology, you can greatly enhance any customer service experience. We provide the missing link of data collected offline about a customer’s preferences, habits, and buying patterns. By adding this data to existing online data, you effectively close the customer intelligence loop. And by making the customer intelligence actionable you can actively move your customers up the Customer Affinity Continuum™.
By adding presence identifying perimeter tracking we trigger alerts and deliver action plans to your sales associates and management team for targeted and customized customer approach. We identify all sales opportunities; new, lost and cross-sell/up-sell opportunities, in real-time and thereby enhance value of your retail customer. We are focused on enabling exceptional customer service that grows your bottom line.
Founded in Silicon Valley and currently head-quartered in Westport, Connecticut, Novitaz is led by veteran enterprise software experts with deep domain experience in the retail and hospitality industries.
