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Has the internet changed the nature of the way shopping occurs in stores these days? more

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Location and the Future of Retail

To a society fascinated with the process of buying and consumption, a great retail experience should be of significant importance; yet despite the fact that 90% of dollars are spent “in store,” the media are crowded with stories and analysis of “online experience” but scant mention is made of the ways in which we can improve the “in-store” experience for consumers.



Hospitality

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Personal recognition is vital to customer loyalty. Our unique NovitazEdge for Hospitality program allows you to welcome your VIPs appropriately before they bring loyalty cards them out of their wallets, giving them the personalized service that will engender their loyalty.

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NovitazEdge for Hospitality Highlights

  • Identifies elite and aspirational customers as they are entering your restaurant.
  • Remembers customer preferences, such as table choice, so your staff can deliver premium service.
  • Suggests up-sell opportunities based on rules that analyze dining history.
  • Creates action plans for effective cross-selling and up-selling.
  • Sends alerts to the manager to ensure your guest’s exceptional service throughout their visit.
  • Records and stores valuable session metrics that become incorporated in the action plan, such as the duration of their stay.