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Has the internet changed the nature of the way shopping occurs in stores these days? more

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Customer Intelligence is Fragmented (by Suni Munshani)

In today’s typical retail environment customer intelligence is fragmented and only captured in the minds of the sales associate. Furthermore, there is no real way to enter it into a central repository other than the dreaded “black book” of the individual sales associate.



Hospitality

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Personal recognition is the ultimate in hospitality. NovitazEdge for Hospitality enhances your customers’ dining experience by enabling you to recognize them as VIPs at any location – without requiring them to take a loyalty card out of their wallet or purse.  

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NovitazEdge for Hospitality Highlights

  • Identifies elite and aspirational customers upon entry into the restaurant
  • Enables VIP service by making customer preferences, such as table choice, available to restaurant staff
  • Suggests up-sell opportunities based on rules that analyze dining history
  • Creates action plans for effective cross-selling and up-selling
  • Sends alerts to the manager to ensure exceptional service throughout the guest visit
  • Records and stores valuable session metrics, such as duration of stay, that are incorporated in the action plan