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Has the internet changed the nature of the way shopping occurs in stores these days? more

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Location and the Future of Retail

To a society fascinated with the process of buying and consumption, a great retail experience should be of significant importance; yet despite the fact that 90% of dollars are spent “in store,” the media are crowded with stories and analysis of “online experience” but scant mention is made of the ways in which we can improve the “in-store” experience for consumers.



Knowledge

The NovitazEdge Knowledge package provides you with the personalized knowledge that will enable you to deliver the level of service your most valuable customers expect. Our solution is the missing link in converting previously lost opportunities into sales.

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NovitazEdge Knowledge Highlights

  • Identifies the top 5% of your customers: those who contribute 20-25% of sales revenues and 25-45% of the profits (source: IBM Consulting Report).
  • Collects offline customer information including time spent, interaction time, and lost sales.
  • Recommends new and cross-sell/up-sell opportunities
  • Allows you to maintain recency/frequency scores, frequency trends, average stays per visit, shopping speeds, and more.
  • Helps create a unique customer shopping experience by institutionalizing and maintaining customer intelligence data and triggering appropriate actions while you have the mind share of your customer.